Q: What if I’m unable to view the livestream?

A: Be sure you have the latest version of flash installed on your computer. You can download the latest version at: http://get.adobe.com/flashplayer

Q: I see the video, but it seems to be inconsistent. It starts, then stops.

A: Close down any other applications using the Internet, and restart your browser. This will fix most connection issues. A high-speed internet connection is required.

Q: I can see the livestream, but I’m not getting any audio.

A: Check your volume settings on your computer, and turn up the volume. Sometimes mute can be pressed by accident.

Q: Will I be able to chat with other participants during the livestream?

A: Yes! When the chat feature is available we encourage and welcome supportive and collaborative discussion with other participants. Please note: any misuse of the live chat for promoting your business or unprofessional conduct will NOT be tolerated and any violation of this will result in revoking access to the livestream.