BUSINESS POLICIES
I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.
COMMUNICATION
As a client of Christine’s, Christine is your main point of contact. If your question is billing related, you will receive communication from Tanya Bryant, my assistant, so don’t be alarmed.
Should you have any questions about logistics, including scheduling, please email my team directly at team@ShesGotClients.com. They’ll be happy to help.
Methods of Contact
The primary method of contact with Christine is via your program’s closed Facebook Group – depending on which way you are working with Christine. For Private clients, the primary method of contact is via Christine’s private email.
Christine checks all Facebook Groups 2x/day, usually once in the morning, and once in the afternoon. If you must send something personal to Christine through email or Facebook Messenger, please understand that she does not check her email or messages frequently and there may be a delay in response. The fastest way to get a response is by posting in your Group.
Christine doesn’t accept unscheduled phone calls. Therefore, if you are a private client, please use her scheduling calendar to schedule your call. If you are not a private client, please purchase a phone call with Christine to access her calendar.
Turnaround Time
When you respond to Christine, you will typically receive a response within 24 hours. Again, Christine checks both Facebook Groups and her email 2x/day.
Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.
Responses may be delayed in the event of vacations, holidays, or emergencies. Christine will do her best to make you aware of these delays in advance.
OFFICE HOURS
She’s Got Clients is located in the Eastern time zone. Office hours are 9am-5pm ET (generally, though it varies).
Our holiday/vacation days are listed here.
If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Christine is human with a life outside of business too. 🙂
STRATEGY CALLS
If you have purchased a service that includes phone calls with Christine or one of her Associate Coaches, here are the policies and procedures associated with this:
Tanya Bryant is your point person for scheduling your private one-on-one strategy calls. Be in touch with Tanya via email: Tanya@shesgotclients.com.
Coaching Progress Form
Click here to fill out and submit the Coaching Progress Form. It must be filled out before each call – at least 24 hours prior to your scheduled coaching call. This helps you focus on the important issues, questions and strategies you need most right now.
Policies & Procedures for Rescheduling and No Shows
Scheduling and attending your coaching sessions is a personal responsibility.
Best practices are that each student schedule coaching sessions for the entire program, place those appointments on their personal calendar and of course honor their appointments at the scheduled time.
On occasion we understand that life happens and opportunities come up that may conflict with appointments. In that case, you may reschedule your coaching appointments.
It is important to note that Christine will be available and waiting for you to call for your appointment at the scheduled time. Please be respectful of time.
Rescheduling Coaching Appointments
Clients may reschedule coaching appointments by using the scheduling calendar. Rescheduling appointments should be done as soon as possible and not later than 48 hours before the scheduled call. Properly rescheduling within the scheduling calendar will remove your appointment from the system and place the new appointment on the calendar for your coach.
If for some reason there is a technical glitch in the calendar system, please send a quick note to team@shesgotclients.com to let us you know that you are attempting to reschedule so we can assist you.
Please note that you must use your coaching calls within your program’s timeframe.
No Shows
If you no show for your coaching appointment you may be able to make that appointment up within the same month if you notify us as to the reason for the no show.
Habitual no shows, i.e., several months in a row or otherwise frequently, you will not be able to reschedule and make up those missed coaching calls. You may be notified that future appointments will be removed from the calendar and if you wish to take advantage of your monthly calls you will need to return to the scheduling calendar and reschedule those future calls at a more convenient time when you will attend the call.
Call in Late
If you are late for your appointment you will only have the remaining time available for your coaching call.
DECISIONS
You are responsible for decisions made about your work and your business. I am happy to share my opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on my referral, you must know the workings of that relationship will be entirely separate of my relationship with you.
NONDISCLOSURE OF MATERIALS
Material that I give you in the course our work together is proprietary, copyrighted and developed specifically for She’s Got Clients.
You agree that such proprietary material is solely for your own personal use for the purpose of starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.
YOUR COMMENTS
At the end of our work together, I will ask you to write a few comments of our work together, as an evaluation. It helps me to see what you liked about the process, what results you received overall and anything else you’d like to add. I find this extremely valuable and now make it a consistent part of working with each client. I thank you in advance for this. Often, I ask clients if I can use these comments in the form of a client testimonial to share with others who are thinking of taking the next step in attracting clients. You’ll let me know if that’s acceptable.
REFERRAL PARTNERS
Many times in my business, I’ve had the opportunity to send a client referrals and I’m absolutely thrilled to do it. This happens often most probably because I get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from me, depending on the circumstances.
On the flip side, my clients regularly send referrals to my practice too. In essence, we become referral partners. So, that said, here’s what I propose: if you overhear someone saying they’d like to attract more clients and make more money, I invite you to direct them to the website to read the free articles and compelling client testimonials. You can also ask them to contact me for a quick chat, free of charge, to see if I can help their situation. I will do the same for you when I meet someone who would benefit from working with you.
